If you used your Eastern Michigan University email account, make sure that your mailbox is not over quota. An over quota mailbox will not accept any additional messages and will prevent you from receiving your confirmation email.

Just because your inbox is empty does not mean that your mailbox is empty.You must empty your trash periodically. Click the folders link and then the Empty Trash button to free up space for messages.

If you used a Yahoo, AOL, Hotmail, Excite or other similar mail system, check your Bulk/Junk Mail folder as the message may have been misinterpreted as SPAM.

If it has been 12 hours or more, go to http://ecompanion.emich.edu/password, enter your email address and name to resend it along with your password.

Go to http://ecompanion.emich.edu/password to have your password emailed to you. Your UserID is your EMU eID (include the e and all zeros).

Send an email to ecompanion@emich.edu or call 734-487-0307 to have a support specialist help you.

To alleviate this error, please change the following settings:

Internet Explorer:

Go to the Tools menu at the top of the browser, and click on Internet Options.
Click the Privacy tab at the top of this window.
Click on the Edit button. If you do not see an Edit button, click the Sites button.
Enter the following web address into the top field:
http://calendar.ecollege.com
Click on the Allow button
Please make sure your Cookie Settings on the Privacy tab are set as Low.

Safari (Mac)

Open the Safari browser. If you do not see the Safari icon in your Dock, you can open it by opening Finder, then going to Applications, then double-clicking the Safari icon, which looks like a blue compass.
Click the Safari menu at the top of the screen then click Preferences
Click on the Security button at the top of the Preferences box
On the Security page that appears, uncheck the option to "Block pop-up windows"
Under the area that says "Accept Cookies", make sure that the "Always" option is selected.
Close the preferences box then return to the login page and log in again.

You must complete the access form for each class each semester. The access form can be found at http://ecompanion.emich.edu/registration

eCompanion/Web Enhancements are completely free to EMU students.

As a security precaution, all inactive accounts are logged off after 35 minutes.

You can access www.emuonline.edu from any computer that has a functioning Internet connection.

Yes, the course environment and content has been optimized for any Internet connection.

If your instructor uses the grade book tool, you will be able to view your score and comments (if posted) by clicking your grade for a particular item. You may also find feedback in the threaded discussions.

Internet Explorer

Go to a web page other than your School pages, and make sure only one Internet Explorer window is open on your computer.
Go to the Tools menu at the top of the browser, and choose Internet Options.
Click on the Delete Files button under Temporary Internet Files.
Click OK in the next dialogue box.
Close Internet Explorer and restart your computer.

Netscape Navigator

Go to a web page other than your School pages, and make sure only one Netscape window is open on your computer.
Click on the Edit menu at the top of the browser, and choose Preferences.
Look on the left hand side of this window for the word Advanced.
If you can see the word Cache under Advanced, click on the word Cache.
If you do not see the word Cache under Advanced, click on the arrow to the left of the word Advanced.
Click the Clear Memory and Clear Disk buttons.
Close Netscape and re-open a new Netscape window.

Safari (Mac)

Go to a web page other than your School pages, and make sure only one Safari window is open on your computer.
Click on the Safari menu at the top of your screen.
Click on the Empty Cache option.
Quit Safari and reopen a new Safari.

Netscape Navigator (Mac)

Go to a web page other than your School pages, and make sure only one Netscape window is open on your computer.
Click on the Netscape menu at the top of your screen and select Preferences.
Look on the left hand side of this window for the word Advanced.
If you can see the word Cache under Advanced, click on the word Cache.
If you do not see the word Cache under Advanced, click on the arrow to the left of the word Advanced.
Click the Clear Memory and Clear Disk buttons.
Click the Clear Disk Cache Now button.
Quit Netscape and reopen a new Netscape window.

Internet Explorer (Mac)

Go to a web page other than your School pages, and make sure only one Internet Explorer window is open on your computer.
Click on the Explorer menu at the top of your window and select Preferences.
Scroll down the left side and highlight the word Advanced.
Click on the Empty Now button.
Quit Internet Explorer and reopen a new Internet Explorer window.

Unless your instructor has placed the PPT file in Doc Sharing, you will not be able to download and print all of the slides automatically.

Since the system uses frames, the most recently activated (clicked) window prints. Click anywhere in the content window and press print. You can also print by placing your mouse over the window you want to print and press the right mouse button to use the print option from the shortcut menu.

Make sure your browser is tuned for the system. Go to www.emuonline.edu, press the helpdesk link and perform the browser test. Also, clear all cookies and cache files from your browser.

Within each course, you will find an email tab on the course toolbar. Choose the person that you would like to send a message to and add them to the recipient window. As a courtesy, all messages are automatically sent to you as well.

Most assignments are turned into the Drop Box. Click on the Drop Box tab at the top of your screen and click “submit an assignment”. Attach the file and choose the appropriate basket for the assignment.

Send an email to ecompanion@emich.edu or call 734-487-0307 to have a support specialist help you.

The student tutorial appears as AU + Student Orientation Tutorial on your course list in http://www.emuonline.edu; it will be the first link beneath the Special Courses Header.

To change your password, log into http://www.emuonline.edu. Click on the “Home PSH” tab at the top-left of the screen, click on the “user profile” link. Type your new password twice and click update. It will take 30 minutes for your password to change in the system.